Frequently Asked Questions
Everything you need to know about our craft baking and delivery.
How do I ensure my bread stays fresh?
Our loaves are best kept in a cool, dry place inside a paper bag or bread bin. For longer storage, you can slice and freeze our bread for up to one month.
Do you offer same-day delivery?
Yes, same-day delivery is available through our local partners for select postcodes. Please check the 'Delivery' section on our website to see if your area is covered.
Are there vegan and gluten-free options available?
We offer a variety of vegan-friendly loaves and pastries. While we have items made without gluten, please note that our bakeries handle flour daily, so we cannot guarantee a 100% flour-free environment.
Can I pre-order for a large event or office catering?
Absolutely. You can place large orders for sourdough, morning pastries, and seasonal treats through our catering portal with at least 48 hours' notice.
What is your return policy for perishable goods?
Due to the fresh nature of our products, we cannot accept returns. However, if there is an issue with the quality of your order, please contact our customer service team immediately for a resolution.
Where can I find allergen information for your products?
Detailed allergen information is available on each product page of our website and via the digital allergen guide found in all our bakeries.